Colston Consulting, Inc

210-369-8115

Improving the efficiency of business through the use of Technology!!

There is absolutely no reason that Technology and the use of Technology should scare you, let us help you understand!!

 
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210-369-8115

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Brian Colston's Resume

Email: help@needteksupport.com

Phone: 210-369-8115
http://www.linkedin.com/in/briancolston

 

 

Objective:

My objective is to deliver the upmost customer satisfaction while at the same time taking the mystery out of Technology and the use of Technology. Deliverance of hardware and software solutions designed to reduce workload and increase efficiency are the key to a successful business. The goal is to work with my clients to cater to their needs and move them towards a streamlined and efficient business model while maintaining cost effectiveness.



Computer Skills:

Operating Systems

Win 98, Win 2000 Server, Win XP Professional, Windows 2003 Server
Red Hat Enterprise Linux version 2, 3, 4, 5
Fedora and other Linux Distros

Networking: 
Wired Network Setup, Wireless Setup, IP Address Assigning, Firewalls, Switches, VPN
Enterprise Level Networking, Data Center Networking

Database Software: 
Oracle 9i – 11g, Microsoft Access, SQL scripting, ODBC, EDR diagrams

Programming Languages: 
Pascal, Cobol, C++, C# and Visual Studio .Net Software

Microsoft Software:
Word, Excel, Publisher, PowerPoint, Project, Outlook
General knowledge of FrontPage
SharePoint (Development of sites)

Server Software:
Symantec Norton Antivirus
Exchange 2003, 2007
RMS (Microsoft)
Veritas Backup Exec
Legato Backup Solutions
CommVault Backup Solutions

Hardware:
Knowledge of how to build computer system from ground up
Raid hard drive configurations
Server / Workstation upgrades and deployment

 

Education:

Iowa State University
Ames, Iowa
Bachelor of Science (May 2004)
Major: Management of Information Systems
Minor: Management
Member of ISU MIS CLUB

Rackspace University (Employer University)
San Antonio, Texas
Class List:
OSLX200 – Linux Server Administration
MSSQL 2005
Great Manager Training (Gallop Strengths, Engagement, 4 Keys Coaching)
HIRE (Guidelines on how to interview)
Owning Your Role (Class for Transitioning from Technical role to management role)
Situational Frontline Leadership
Managing Performance
Crucial Confrontations
The Five Dysfunctions of a Team
Lean Sigma
GDT: Getting Things Done
Rack Finance
Fanatical Manager Certification

University of Texas
Austin, Texas
Development Center / Continuing Education Center
Leading Successful Work Teams

Chick-Fil-A LeaderCast 2010 ⥠the One
San Antonio, Texas

Northeast Lakeview College
San Antonio, Texas

 

Experience:

Rackspace Managed Hosting
San Antonio, Texas
Technical Team Lead Window Support (Managed)
April 10, 2010 to Present
Management of 2nd shift Windows Support Team
Cross departmental communications
Team development from a technical aspect
Development of team leaders and future company leadership
Providing Fanatical Customer Support (Internal and External Clients)
Escalation Point
Project Management

Rackspace
San Antonio, Texas
Linux Support Administrator
Feb 2, 2009 to April 10, 2010
Provide Fanatical customer service at all times
Go above and beyond to solve client issues
Ensure all tickets and phone call are handled within SLA time
DNS fundamentals, including diagnostics with Unix tools
Network fundamentals, including diagnostics with Unix tools
RedHat Linux
FreeBSD 4.x
Sun Solaris 7 and 8
Apache 1.3 and/or 2.0
VS-FTPD
OpenSSH daemon and client
Plesk Control Panel
Generating and managing SSL Certificates using openssl
MySQL

Rackspace
San Antonio, Texas
Infrastructure Service Manager
June 26, 2008 to Feb 2, 2009
Management of 3rd shift Backup Support Team
Management of 3rd shift Engineering Team
Cross departmental communications
Providing Fanatical Customer Support (Internal and External Clients)
Escalation point

Rackspace
San Antonio, Texas
Overnight MBU Lead Data Services
Nov 1, 2007 to June 26, 2008
Management of 2nd and 3rd shift Backup Support Team
Management of 2nd and 3rd shift Team Leads
Providing Fanatical Customer Support (Internal and External Clients)
Cross departmental communications
Escalation point

Rackspace Managed Hosting
San Antonio, Texas
Team Lead 3rd shift Shared Services
May 21, 2007 to Nov 1, 2007
Management of Backup Administrators and Technicians
Escalation point for 3rd Shift Backup Team
Time/Schedule management for team
Resource management for team
Cross departmental communications
Setup backups on both Linux and Windows Servers
Setup of backups for File Systems, SQL Server, MySQL, Oracle, Clusters, Exchange
Troubleshoot backup failures
Restoration of client data (specific data, databases, whole servers)
Compilation of reports for account managers and clients
Set up of backup exclusions, testing of exclusions before implementation
SGARS
General Monitoring of the backup environments
Projects surrounding Missed full backups, Client leveling, Environment Leveling, etc

Rackspace Managed Hosting
San Antonio, Texas
Managed Backup Administrator
August 21, 2006 to May 21, 2007
Setup backups on both Linux and Windows Servers
Setup of backups for File Systems, SQL Server, MySQL, Oracle, Clusters, Exchange
Troubleshoot backup failures
Restoration of client data (specific data, databases, whole servers)
Compilation of reports for account managers and clients
Set up of backup exclusions, testing of exclusions before implementation
SGARS
General Monitoring of the backup environments
Projects surrounding Missed full backups, Client leveling, Environment Leveling, etc

 High Standards Technology
Houston, Texas
Technical Manager / Systems Engineer / Consultant
Sept 5, 2005 to August 17, 2006
Management of Technicians and Engineers
Hiring of Technicians
Resource allocation
Prioritize service requests
Server Deployments
Server side software Deployments
NAS Storage Server Deployments
Network Deployments (Routers, switches, firewalls, VPN, T1 connections)
Domain Deployments
DNS
Workstation Deployments
Software Deployments
Active Directory Administration
Domain Policy Administration
Backup Schema (Tape Backup, VERITAS Backup Exec)
Network Administration
Evacuation and Disaster recovery plans
Workstation Repair (Hardware, Software, Viruses, Spyware, Malware)
Toshiba Laptop Repair (Hardware, Software, Viruses, Spyware, Malware)
Workstation Upgrades
Server Upgrades

High Standards Technology
Houston, Texas
Systems Engineer
Dec 1, 2004 to May 14, 2005
Prioritize service requests
Server Deployments
Server side software Deployments
NAS Storage Server Deployments
Network Deployments (Routers, switches, firewalls, VPN, T1 connections)
Domain Deployments
DNS
Workstation Deployments
Software Deployments
Active Directory Administration
Domain Policy Administration
Backup Schema (Tape Backup, VERITAS Backup Exec)
Network Administration
Evacuation and Disaster recovery plans
Workstation Repair (Hardware, Software, Viruses, Spyware, Malware)
Toshiba Laptop Repair (Hardware, Software, Viruses, Spyware, Malware)
Workstation Upgrades
Server Upgrades

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